Bean purists, but I think that the signature line has a place in L.L. Yes, the fit is slightly more tailored, and the style is a little more “liberal” for L.L. That said, I have purchased a handful of oxford button-ups, a pair of Waxed Canvas Boots (as previously mentioned), and some other odds and ins that I absolutely LOVE. Regarding the Signature line of clothing, for Men, I personally do not like a large majority of what they do. When I contacted customer service, they were very nice and quick to send me a replacement pair, but I just don’t see how a mistake of that magnitude occurs. For Example, I ordered a pair of Waxed Canvas Bean Boots and the left boot had no eyelets rendering the boot unable to be laced.
I will say that the quality control on some of their products is questionable as of late.
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Their free shipping and amazingly generous return/exchange policy are awesome. I must agree that Bean's customer service is still unrivaled in my opinion. My family has, for generations, worn Bean products and still do First. I have always prided myself on being preppy. I’m a 25 year old Harvard Grad student, that Hails from Charleston, SC (The Southern Prep Mecca). I join you and the other commenters in a plea to LL Bean to return to the days of Nordic Sweaters and other classic pieces that were manufactured for a lifetime (+plus) of enjoyment. Fortunately, Brooks Brothers still makes fine men's pajamas. When I called they told me that is how it was done now. Not only were the pajamas that arrived poorly made- but the monogram was under the collar (?) and the thread was coming out. I ordered my fiancé a pair of flannel pajamas for Christmas- he had been wearing his pair for the past ten years and I figured he could use a second set. This makes it all the more heartbreaking when now I consistently have to return products every time I order. When I moved to the midwest for grad school I would call LL Bean because I was homesick for my New England roots. I grew up with LLBean- including an annual pilgrimage to Freeport where it was difficult to decide what to bring home. When their male models stopped shaving, my grandmother lost interest in buying clothing for grandfather from the recent LL Bean catalogs. Sometimes consumers want predictable, pragmatic, and dependable, and flash and "excitement"should be held in suspicion if not contempt.
I don't believe LL Bean has sold its soul, but as your question suggests, it may be inching toward the auction house for corporate souls. We must confront the fact that these decisions to reduce quality/alter the good products were not made out of neglect, but were made deliberately and strategically. "Marketing teams" and modern business degrees have killed thousands of once-great companies with the lust for acquisition and expansion. Perhaps what is partially to blame is modern business dogma: growth and change being held as operational and strategic staples. They included rope to tie it to the roof at no cost, and he was impressed. My grandfather drove his station wagon into the one barn they had in those days to buy his canoe. Reply DeleteĬustomer care is still better than most companies without question. A lot of reviews are claiming that Eastland and Quoddy are far superior. I've also heard the blucher mocs have been moved to El Salvador and then from there to China, and the leather is not what it once was. I, of course, am tending to stick to ebay and etsy to find older stock, although I've asked my parents to consider putting the camp moc on my birthday list, should they decide to get me anything this year (which is no guarantee of course, I am an adult!). My father has all but stopped buying dress shirts from LL Bean, although he will still buy coats and flannels. The color was duller, the material thinner, the stitching was shoddier. The second coat was like a bad photocopy of the first.
look.!" And the items at first glance seemed identical, but when you looked closer, the differences became apparent. but this one I just received is from China, and look. My mother walked over to the anteroom closet, pulled out two LL Bean yellow raincoats and said to me, "Well, I can put up with this one made in Bangladesh, I've noticed they've done that for a few years. Now my parents are not particularly consumer savvy, so I often have to keep them appraised of stuff (usually stuff you review!) so when they start noticing, things have gotten really bad. We get very few catalogs, and LL Bean is one of them. We've ordered LL Bean products for as long as I can remember. I've recently had this discussion with my mother. This is timely and relevant, because it is actually your reviews of LL Bean earlier that had me surf up to your site (and I am, indeed, glad I did!).
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